You will still need to wear a face covering in this building even if you are exempt as per NHSE guidelines it is mandatory to wear face coverings in an NHS site.

Due to the Recent outbreak of Coronavirus: if you have got a new cough or high temperature/fever or Flu like symptoms. NHS advice is not to come down to the surgery but use NHS 111 Covid webpage or ASK NHS app' to assess your symptoms.

Our Responsibility To You

    • Full confidentiality in respect of all aspects of your medical history.

    • We will try to answer the telephone promptly and to ensure that there are sufficient staff available to do this. You should be able to speak to a doctor by telephone.

    • If you have undergone tests or x-rays ordered by the practice, we will inform you of the results at your next appointment. If no further appointment needs to be arranged, we will advise you when and how to obtain the results.

    • Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious or cultural beliefs.

    • We will give you full information about the services we offer. Every effort will be made to ensure that you receive that information which directly affects your health and the care being offered.

    • The practice will offer patients advice and information on steps they can take to promote good health and avoid illness.

    • You have the right to see your health records, subject to limitations in the law. These will be kept confidential at all times.

Your Responsibility To Us

    • Please let us know if you change your name, address or telephone number.

    • Please do everything you can to keep appointments. Tell us as soon as possible if you cannot. Otherwise, other patients may have to wait longer.

    • We need help too - please ask for home visits by the doctor only when the person is too ill to visit the surgery.

    • Please keep your phone calls brief and avoid calling during the peak morning time for non-urgent matters.

    • Test results take time to reach us, so please do not ring before you have been asked to do so. Enquiries about tests order by the hospital should be directed to the hospital, not the practice.

    • We ask that you treat the doctors and practice staff with courtesy and respect.

    • Please read our practice booklet. This will help you to get the best out of the services we offer. It is important that you understand the information given to your.

    • Please ask us questions if you are unsure of anything.

    • Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act upon it.

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