Noticeboard

We are currently experiencing problems with the phone lines, this has been reported and is being looked into. Please keep trying to call or contact us by sending an eConsult request.

The surgery has made changes to the appointment system & are doing online consultations via eConsult on the link on the home page or via NHS app & telephone triage only for those who do not have internet access. The request will be triaged by a doctor/nurse who will book an appointment if you have something that can't be dealt with on the phone or via a video link. Thank you for your support during these stressful times.

Due to the Recent outbreak of Coronavirus: if you have got a new cough or high temperature/fever or Flu like symptoms. NHS advice is not to come down to the surgery but use NHS 111 Covid webpage https://111.nhs.uk/covid-19 or ASK NHS app' to assess your symptoms.

Modality Lewisham Division


South Lewisham Group Practice


ZERO TOLERANCE POLICY 


This practice operates a zero tolerance policy towards harassment and abuse of staff or patients, which includes (but is not limited to) homophobia, biphobia, transphobia, racism, sexism, ageism, or harassment or abuse on basis of disability, marriage or civil partnership, pregnancy or maternity, religion or belief.


It takes it very seriously if any member of staff is treated in an abusive or violent way.


We support the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that our staff are often confronted with by a multitude of varying and sometimes difficult tasks and situations. Our staff understand that patients who are unwell do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.


However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the practice list and, in extreme cases, the Police being contacted.


In order for the practice to maintain a functional environment we would like to ask that all our patients read and take note of the types of behaviour that we find are unacceptable:



  • Using bad language or swearing at practice staff

  • Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving

  • Verbal abuse towards the staff in any form including verbally insulting the staff

  • Racial abuse and sexual harassment will not be tolerated within this practice

  • Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot

  • Causing damage/stealing from the Practice's premises, staff or patients

  • Obtaining drugs and/or medical services fraudulently


 


We ask you to treat your GPs and practice staff courteously at all times.


Removal from the practice list


A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.


Removing other members of the household


In rare cases, because of the possible need to visit patients at home, it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.


Thank you for your understanding.

 
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